Zammad
Helpdesk ticketing across email, chat, phone and social channels.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
- GitHub stars
- 6.0k
- Deployment
- Docker
Open-source alternatives to Help Scout
Help Scout in the Customer service category. These are the open alternatives we recommend looking at.
FreeScout
Self-hosted help desk and shared inbox similar to Help Scout, with modules for more channels.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
- GitHub stars
- 4.6k
- Deployment
- Server
osTicket
Established ticketing system that collects support requests from email and web forms.
GPL-2.0Strong copyleft
SaaS: YesClosed product: No
- GitHub stars
- 3.9k
- Deployment
- Server
- Login/SSO
- LDAP
Frappe Helpdesk
Ticketing with SLAs and a knowledge base, built on Frappe.
SaaS: Yes, with conditionsClosed product: No
- Deployment
- Docker
- Login/SSO
- OAuth/OIDC
UVdesk
Ticketing system for customer support with email, workflows and a knowledge base.
OSL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
- GitHub stars
- 19.6k
- Deployment
- Server
Libredesk
Lightweight customer support desk in a single binary, for tickets from email and other channels.
AGPL-3.0Network copyleft (AGPL)
SaaS: Yes, with conditionsClosed product: No
- GitHub stars
- 3k
- Deployment
- Server
- Login/SSO
- OIDC
Django Helpdesk
Django app for managing tickets in an internal help desk, with email intake and queues.
BSD-3-ClausePermissive
SaaS: YesClosed product: Yes
- GitHub stars
- 1.7k
- Deployment
- Library
This is guidance, not legal advice (inte juridisk rådgivning). Check with a lawyer before deciding.
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